Shipping Policy – ElaraMoov
At ElaraMoov, we are committed to delivering electric bikes and scooters from top global manufacturers directly to your doorstep across the UAE, Saudi Arabia, and surrounding regions. We ensure reliable delivery and partner with trusted logistics providers to make your experience smooth and timely.
Shipping Options:
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Standard Shipping (5–10 business days):
Free standard shipping is available on most orders. Delivery times may vary slightly depending on your location and product availability. -
Express Shipping (2–4 business days):
Need it faster? We offer express delivery at an additional cost, ensuring your electric ride is prioritized and delivered to you quickly.
Once your order is shipped, you'll receive a confirmation email with tracking details to monitor the delivery status.
Return Policy
We understand that you may change your mind or face an unexpected issue. That’s why we offer a 14-day hassle-free return policy to ensure your complete satisfaction.
To initiate a return, please contact our support team at elaramoov@gmail.com within 14 days of delivery. We'll guide you through the return process.
Return Conditions:
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The item must be in its original, unused condition with all original packaging and tags intact.
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A proof of purchase (receipt or confirmation email) is required.
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Once your return is approved, we’ll send you a return shipping label. Please ensure the item is securely packaged for return.
Warranty Policy
At ElaraMoov, we work with trusted manufacturers who stand by the quality of their electric bikes and scooters. All products sold on our platform include a minimum 1-year manufacturer’s warranty, covering manufacturing defects and functional issues.
If you face any problems within the warranty period:
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Contact our support team at elaramoov@gmail.com with your order details and a description of the issue.
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We will coordinate with the manufacturer on your behalf to arrange repairs, replacements, or refunds as needed.
Your trust is our priority. At ElaraMoov, we’re committed to making your journey to electric mobility secure, seamless, and satisfying. For any further assistance, please don’t hesitate to reach out to us.